Self Insured Best Practices

CCI has embraced national best practices to provide the best customer service in our industry. These include:

Three-point contact is achieved within 24 hours.Ā
Claim investigation is initiated during the contact phase and completed within 14 days to determine compensability and develop a claims management strategy.Ā
Subrogation and recovery are recognized and pursued.Ā
Appropriate medical cost containment measures are utilized and supporting medical documentation is obtained.Ā
Disability management and vocational rehabilitation measures are utilized to pursue an early return to work.Ā
Reserves on all lost-time claims adequately reflect the current exposure in the file.Ā
All claim payments are timely and accurate in every lost-time claim.Ā
A plan of action is developed (30 days) to resolve outstanding issues to facilitate resolution and closure of the claim.Ā
Action plans are updated as circumstances evolve, but no less than every 90 days.Ā
Communication is maintained with the employer, injured worker and treating physician until the claim is closed.Ā
Documentation is timely and written in a logical and sequential order.Ā
When warranted, cases are referred to counsel in a timely fashion while maintaining control, directing counsel activity and reviewing status reports from counsel.Ā
Clientā€™s special account instructions are documented and complied with.